General terms and conditions


BOOKING ACCEPTANCE

In order to make a booking it is necessary to provide the following personal information: name, address, telephone number and email.

Your personal information, provided by you, is fully protected according to the Data Protection Law and normative acts, which regulate the protection of information, and are being processed only in connection with the established requirements by the Tourism Law. The provided information by the consumer will be solely used in connection with their booking, and will not be released for any other purposes.

In order to make a booking you need to choose a specific house and/or apartment, to check the dates of your interest in the calendar of availability, to make yourself familiar with the general terms and condition for renting and usage of an object in “Vacation houses Boyana”.

Acceptance of a reservation by “Vacation houses Boyana” is possible in one of the following ways:

  • from here
  • over the phone 0886 58 01 15 – if you have an inquiry over the phone, it is possible that “Vacation houses Boyana” ask for the electronic mail of the representative of the guests, who is booking a house and/or apartment, which enables us to send additional information and confirmation of dates, prices and conditions.
  • Over the electronic mail of “Vacation houses Boyana” – brevita@mail.bg

BOOKING ACCEPTANCE AND PAYMENT

Your booking is considered as confirmed after receiving of a deposit payment within 2 working days after the date of your written confirmation of your booking on the provided by you email address.

The deposit due is as follows:

  • for booking of 1 night stay – 100% payment by bank transfer
  • for booking of 2 to 5 nights stay – 50% from the total amount by bank transfer
  • for booking of more than 5 nights stay – 25% deposit from the total amount, paid by bank transfer.

If the deposit payment is not made and received within 2 working days from the date of confirming the booking, “Vacation Houses Boyana” reserves the right to invalidate the booking request.

All payments have to be made in Bulgarian levs, unless something else hasn’t been specified with the Manager of “Vacation houses Boyana”.

The remainder of the payment of the price agreed will be carried out on the spot, at your arrival in the place of accommodation.

The reservation price is fully guaranteed, even in the cases, when “Vacation houses Boyana” makes some corrections in the prices of stay, after the date of confirmed booking.

Additional expenses:

  • The expenses for electricity, water, cleaning, consumables and local taxes have been included in the rental prices.
  • The telephone conversations carried out at the territory of “Vacation houses Boyana”, as well as expenses for food and provisions, are responsibility of the guests.
  • All additional expenses such as hiring of extra staff, catering, additional charges for goods and services are taken by the guests, who demand them.
  • The expenses for replacement or repair of every loss or damage of property in a house or apartment in “Vacation houses Boyana”, their furnishing, as well as the outside space, caused during the renting and stay, are at the expense of the guests. The amount of cover depends on the damage caused, and has to be paid immediately to the Manager or their representative.

CHANGE OR CANCELLATION (ANNULMENT) OF BOOKING

Change of reservation from the guests:

If the guest would like to change a confirmed booking, it is necessary to contact “Vacation Houses Boyana” on the provided phone number, or to express their wish for a change in writing to the given email address.
“Vacation houses Boyana” gives the opportunity to change your booking free of charge up to 3 days before the date of arrival.

Cancellation/ annulment of booking from the guests

If the guest would like to change a confirmed booking, it is necessary to contact “Vacation Houses Boyana” on the provided phone number, or to express their wish for a change in writing to the given email address.

“Vacation houses Boyana” gives the opportunity to change your booking free of charge up to 3 days before the date of arrival. If that term is not kept a cancellation penalty is due, which is the price for the first booked night.

It is advisable to inform all members of the party (if there is such) for any changes or cancellations from the person, who has done the booking.

Cancellation/ annulment of a booking from “Vacation houses Boyana”

If for any reason “Vacation houses Boyana” has to cancel/annul already confirmed reservation, their Manager or his representative will contact you over the phone, or in writing by email, and they are obliged to provide and discuss the following options:

  • change of reservation dates
  • full refund of the paid amount for the confirmed booking
  • to provide the same or a higher class accommodation in the same area, where “Vacation houses Boyana” are located, and the difference in payment is at the expense of “Vacation houses Boyana”

It is advisable to inform all members of the party (if there is such) for any changes or cancellations from the person, who has done the booking.

CHECK IN AND CHECK OUT

The reservation, the address of “Vacation houses Boyana”, contact details of the Manager or their representative, conditions and instructions of meeting and accommodation will be present in the confirmation of your booking on the provided email address or over the phone, and when an advance payment is received a document for that will be issued. The same document needs to be presented on arrival, together with an identity document of the representative of the guests, who has made the booking.

The hours for check in and check out in “Vacation houses Boyana” are as follows:

  • Check in from 14:00 pm
  • Check out up to 12:00 pm, unless other instructions have been given.

Vacation house “Boyana” provides the possibility for earlier check in and/or later check out after additional specifying with the Manager or their representative.

In order to optimize your stay, it is necessary to notify the Manager of “Vacation houses Boyana”, or their representative for any changes in the schedule of your stay.

DAMAGES AND LOSSES

  • It is guests’ responsibility to treat the property of “Vacation houses Boyana” with the care of a good owner.
  • The Manager or their representative can demand from the guests to vacate the house or flat immediately, in case of major or unacceptable losses or damages, at any time during their stay, without the right of a compensation or reimbursement of the amount paid.
  • The caused damages or losses have to be paid by the guests threefold their market value.
  • During the renting period, the representative of the guests, who has made the bookings for a house or an apartment in “Vacation houses Boyana”, bears the full responsibility for the behavior of the persons accompanying him in the house/apartment and the area around them.
  • If someone of the guest/s or the visitor/s behaves indecently, the Manager or their representative has the right to demand immediate vacation of the premises and/or the house, without the right of compensation or reimbursement of the amount paid.

ACCESS

During renting of a house or an apartment in “Vacation houses Boyana”, the property and equipment are at your disposal, and the Manager or their representative keeps the right of access during your stay, in order to maintain the premises, the garden, communal services, heating or provision of any extra services, required by the guests.

NUMBER OF GUESTS

During your stay, the number of guests (adults and children) must not exceed the number of sleeping spaces, indicated in the confirmation of the booking, unless something else has been agreed with the Manager or their representative in writing.

Pets are not allowed without any previous written consent by the Manager or their representative.

USAGE OF PROPERTY, NORMS OF BEHAVIOUR AND CARE

  • “Vacation houses Boyana” are located in a quiet and peaceful place. The guests are required to keep the appropriate norms of behavior, and to assure that all guests and visitors of the houses/apartments behave in a decent and reasonable way. Illegal or immoral activities, including gambling, prostitution, forbidden drugs, possession or use of pyrotechnical devices or dangerous loads, as well as possession or use of firearms and other weapons, are strictly forbidden.
  • When organizing event or a party that includes larger amount of people, or when using the property for a purpose, different than a holiday, the guests are obliged to inform for that the representatives of “Vacation houses Boyana”. Additional fee and/or security deposit may be required, depending on the nature of the event, that will be agreed and confirmed in writing.
  • The guests take full responsibility in cases of disrupting the public peace and calling the authorities. Any imposed sanctions, fines, pains and penalties and other measures from the authorities, according to the Bulgarian legislation, are to be taken by the guests.

THE MANAGER OR THEIR REPRESENTATIVE DO NOT TAKE ANY RESPONSIBILITY FOR

  • Any physical injury, illness, death, loss, damage, inconvenience or additional expenses incurred by the guests or any accompanying them persons, regardless of the reason.
  • Impossibility to stay at the house, due to circumstances from a personal character (holiday cancellation, loss of documents etc)
  • Force majeure circumstances (insuperable obstacle) – natural or elemental calamities (torrential rains, floods, snowfall, blizzards, hailstorms, earthquakes, landslide, extremely high or low temperatures, drought etc); blockades (of roads, borders etc), fire, industrial failure, wars, government bans, embargo, strikes etc.
  • The guests are obliged to be extremely careful and alert during the whole time of their stay in “Vacation houses Boyana”, particularly with the staying children. For safety reasons a proper control needs to be abide by around the walkways, stairs, the river, and when using any equipment inside or outside the territory of “Vacation houses Boyana”.
  • “Vacation houses Boyana” publishes and presents to their guests descriptions, reviews and suggestions about the surrounding area and the local attractions, which are considered up to date, but bears no responsibility for any changes and inaccuracies that might have occurred in the meantime.

VALUABLES AND SECURITY

  • The guests are responsible for all valuables and goods in their possession, taken and used on the territory of “Vacation houses Boyana”.
  • In the unlikely event of a loss or damage of property of the guests – the owner and their representative bear no responsibility whatsoever.
  • The guests are responsible for the estate during the period of rent, and guarantee that all windows and doors are locked in their absence. Every action or lack of action of a guest/s and their accompanying persons, and/or visitors, that can lead to a loss or damage of valuables and property, is a responsibility of the customer/s.

COMPLAINTS

Dear guests, our only wish is to assure your pleasant stay.

If any problems arise during the period of rent, you need to inform the Manager or their representative as soon as possible. In case that the representative of the Manager doesn’t undertake the appropriate actions for eliminating of the appeared problem, please contact the Manager as fast as you can.

It is important that the guests inform us about any arisen problems, while they are still on the premises, so their complaints can be resolved.

If during the period of rent no complaints are lodged, we accept that the guests are satisfied with their stay.

JURISDICTION

When completing the booking the guests agree, that they have read these conditions, they have understood them and accept them without any exception, and they cannot be disputed.